Privacy Policy

1. Introduction

Welcome to DoctorBooking ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare management platform.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and contact details
• Medical history and health information (for patients)
• Professional credentials and qualifications (for healthcare providers)
• Payment information and billing details
• Identification documents and verification data

Usage Information

We automatically collect certain information when you use our platform:

• IP address and location data
• Device information and browser type
• Usage patterns and platform interactions
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our healthcare booking services
• Process appointments and manage healthcare workflows
• Verify healthcare provider credentials and maintain quality standards
• Process payments and manage billing
• Communicate with you about services and updates
• Ensure platform security and prevent fraud
• Comply with legal and regulatory requirements
• Improve our services through analytics and research

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To healthcare providers for appointment scheduling
• To payment processors for transaction processing
• When required by law or to protect our rights
• In connection with a business transfer or merger
• To trusted service providers who assist our operations

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers and infrastructure
• Employee training on data protection

6. HIPAA Compliance

For users in the United States, we comply with the Health Insurance Portability and Accountability Act (HIPAA) requirements for the protection of health information. Protected Health Information (PHI) is handled in accordance with HIPAA regulations and our privacy practices.

7. Your Rights

You have the following rights regarding your personal information:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability
• Withdraw consent where applicable

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. You can control cookie preferences through your browser settings, though disabling cookies may affect platform functionality.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and applicable regulations.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.